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Help Centre
Getting Started
Learn how to install, activate, setup and configure your Toon Boom products.
Explore the Articles
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Activation
How to activate and manage your software license.
- How do I activate my license via the internet?
- How do I upgrade my license?
- How do I return my license via email?
- How do I return a borrowed license to a License Server?
- How do I borrow a license from a License Server?
- How do I activate a Network/Floating License via e-mail?
- See all 21 articles
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Installation
Get started by downloading and installing your software.
- How do I download my software?
- How do I install Harmony on macOS?
- How do I install Harmony on Windows?
- How do I install Storyboard Pro on macOS?
- How do I install Storyboard Pro on Windows?
- How do I get started with the Beta of Toon Boom Ember on macOS?
- See all 8 articles
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Setup & Configuration
How to setup and configure licenses with a license server.
- How to update the license services using a License Server on Linux?
- How to update the license services using a License Server on macOS?
- How to update the license services using a License Server on Windows?
- How do I stop and restart the License Server?
- How do I manually configure and add firewall exceptions to the license server?
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Troubleshooting
Specific and focused solutions on general issues.
- Why can't I see the videos on the Learn Portal?
- Why does my software take a long time to start up?
- Why am I having display issues with the software in Windows? (AMD graphics or other)
- Why am I having display issues with the software in Windows? (NVIDIA graphics)
- FAQ: License Errors
- Why is Harmony and Storyboard Pro asking to record my screen?
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Toon Boom Support
Find out more about Toon Boom's support offerings, and how to contact Toon Boom.
- What are the best practices for reporting in-software issues?
- How do I contact Toon Boom support?
- What are the different kinds of support available for customers?
- Where do I start learning about Toon Boom products?
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For Students
Offerings and solutions for Toon Boom learners in schools and institutions.
- How do I activate my COE student license?
- How do I renew my COE student license?
- How do I verify my student status with my student ID?
- How do I verify my student status with my Toon Boom ID?
- What offers are available for students?