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Help Centre
If you have one or several Toon Boom product licenses on your machine, you can view a list of your licenses, as well as their corresponding product and version in the Toon Boom License Wizard.
| NOTE: The steps in this article relate to the License Wizard packaged with version 25 and up of Harmony and Storyboard Pro. If you are using an older version of the License Wizard, please refer to this article. |
Step 1: Open the License Wizard 2.0
- Open your Toon Boom software, or do one of the following:
- In Windows: On your desktop, use the Windows key and search for “License Wizard”. Click on the result to open the Toon Boom License Wizard.
- In macOS: Open the Spotlight search by pressing ⌘ + Space. Search for “License Wizard”. Click on the result to open the Toon Boom License Wizard.
- The Toon Boom License Wizard will appear:
Step 2: Open the Local License Manager window
- At the top left of the License Wizard 2.0, click on the Menu button. A sub-menu will appear.
- On the sub-menu, click on Manage License Keys.
- The Local License Manager will open in a separate window. Here you can view the active licenses on your machine.
Q&A
Question:
Why is my License Manager empty?
Answer:
This means that there is no Product Code active in your device. If your Product Code was activated on another device, you must manually return your Product Code from the device where it was activated.
Question:
Why is my Product Code greyed out in the License Manager?
Answer:
The License Manager does not recognize your device. In this case, click on the Repair button. If the license fails to repair itself, please contact Toon Boom Support and provide details of your circumstances. Refer to the article How do I contact Toon Boom support?
Take note that a Product Code can only be repaired up to five times in a 60-day period.