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Help Centre
A Toon Boom Desktop Subscription can be activated by launching the Toon Boom License Wizard. The following steps will help you activate your Toon Boom Desktop Subscription.
| NOTE: The steps in this article relate to the License Wizard packaged with version 25 and up of Harmony and Storyboard Pro. If you are using an older version of the License Wizard, please refer to this article. |
Step 1: Open the License Wizard 2.0
- Open your Toon Boom software, or do one of the following:
- In Windows: On your desktop, use the Windows key and search for “License Wizard”. Click on the result to open the Toon Boom License Wizard.
- In macOS: Open the Spotlight search by pressing ⌘ + Space. Search for “License Wizard”. Click on the result to open the Toon Boom License Wizard.
- The Toon Boom License Wizard will appear:
Step 2: Sign in with your Toon Boom ID
- In the Email field, enter the Toon Boom ID that is associated with your Toon Boom subscription. This should be the email address where your desktop subscription confirmation email was sent to.
- In the Password field, enter your password. If you have forgotten your password, use the ‘Forgot your Password?’ link to reset your password.
- Click the Sign In button when done.
| TIP: If you have access to your product code, you can also use the ‘Activate License Keys’ button to activate your license without signing in. |
Step 3: Activate your Toon Boom Desktop Subscription
- Once you have signed in, the Manage Licenses page will open. This page will list all of the products that are available for activation on your account:
- Locate the product you want to activate, then click the Activate button next to the product.
- The Success window will appear, confirming the activation of your Toon Boom Desktop Subscription. Press OK to exit the window.
- Close the Toon Boom License Wizard. You can now launch your software.
| NOTE: Activation and renewal of a subscription license requires a direct connection to the internet. Make sure that you are not connected to a proxy, and that your firewall or network is not blocking access to the internet. |
Q&A
Question:
Why do I get an error message when signing in with my Toon Boom ID and password?
Answer:
Please see the FAQ: License Errors article to troubleshoot your issue.
Question:
Why doesn’t my product display an “Activate” button after I sign in with my Toon Boom ID?
Answer:
This means that the product has been activated on another device, and that the license is not portable. If you have a portable license that you want to transfer, please see How can I transfer a v2 license from one system to another?.