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Help Centre
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NOTE: If this is your first time using the ELP, we recommend you start with the About the Toon Boom Enterprise License Portal (ELP) article to get started. This article only pertains to Organization Admins. If you are an End User, please see Getting Started as an ELP End User. |
The Users page can only be accessed by Organization Admins under the Manage Workspace section in the left-hand navigation.
What can I find on the Users page?
This page allows administrators to add or remove team members from the ELP. It also defines user roles and controls what each person can access within the portal.
You will find the following details here:
- Add User button: Button to add users.
- Email: User’s e-mail.
- Status: User status (Active/Inactive).
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User Role:
- Admin: Gives the user the same permissions as the original administrator of the portal.
- Regular User: Allows the user to access only the assigned licenses and their downloads.
- (...) User action dropdown button: Here you can change a user’s status or role, or delete the user.
| NOTE: A user can belong to only one organization at a time. If a company has multiple organizations in the ELP, and wants to reassign a user, that person must first be removed from the original organization (provided they do not still hold licenses there) before being added to the new organization. |
How do I add a user?
Follow these steps to invite new users to your organization.
- On the Users page, click the Add User button.
- The Add User window appears:
- In the Email field, enter the user’s e-mail.
- Click Invite.
- The user will receive an e-mail invitation to sign in with a Toon Boom ID (or register if they don’t have one).
How do I change a user role?
- On the Users page, select the ellipse (...) in a user’s row.
- Based on the user’s current role, choose one of the following:
- Switch to Regular User
- Switch to Admin
- The user’s role will be changed.
How do I remove or deactivate a user?
- On the Users page, select the ellipse (...) in a user’s row.
- Select Delete User or Deactivate User.
| WARNING: A user cannot be removed if they have an active license. Return or reassign their licenses before removing them. See About the ELP Manage Licenses page for more information |
Q&A
Question 1:
Why can’t I invite a user to my organization?
Answer:
A user can only belong to one organization at a time. If the user is already part of another organization, they must be removed from it before you can invite them.
Alternatively, the user can create a separate Toon Boom Account to join your organization.
Question 2:
What should an invited user do when they can’t access the portal?
Answer:
Make sure the user is signing in with the email address that received their ELP invitation.
If they don’t have a Toon Boom Account, they must create one using the link in the invitation email.
The email address used for registration and login must match the invitation.