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Help Centre
A Product Code can be manually returned from the machine that it is active on by using the Local or Network License Manager in the Toon Boom Activation Wizard. This article will take you through the steps required to manually return your license.
Step 1: Open the Toon Boom Activation Wizard
- Open your Toon Boom software, or do one of the following:
- In Windows: On your desktop, use the Windows key and search for “License Wizard”. Click on the result to open the Toon Boom Activation Wizard.
- In macOS: Open the Spotlight search by pressing ⌘ + Space. Search for “License Wizard”. Click on the result to open the Toon Boom Activation Wizard.
- The Toon Boom Activation Wizard will appear:
| NOTE: By default, the Window’s version of the wizard is light grey/silver, but the steps are exactly the same as those shown above. |
Step 2: Open the Local License Manager
- At the bottom of the Activation Wizard Welcome screen, click on the Manage Licenses button.
- The License Management window will open:
- Based on your license type, click on either the Manage Local License or Manage Network License button.
- The License Manager window will open in a separate window:
Step 3: Return the license
- Click on the Product Name that corresponds with the license that you want to return. The product will be highlighted.
- Click on the Return button.
- A window will appear confirming that the return of the license is complete.
- Press OK. The return process will be completed.
| WARNING: A Product Code can only be returned up to five times in a 48-hour period. |
| NOTE: Returning a license requires a direct connection to the internet. Make sure that you are not connected to a proxy, and that your firewall or network is not blocking access to the internet. |
Q&A
Question 1:
My License Manager is empty. How can I return my license?
Answer:
This means that there is no Product Code active in your device. If your Product Code was activated on another device, you must manually return your Product Code from the device where it was activated.
Question 2:
My Product Code was activated on a device that is no longer functional, or was formatted. How can I return my license?
Answer:
This means that your license will have to be returned manually by the Toon Boom Support team. Please contact Support and provide details of your circumstances. Refer to the article How do I contact Toon Boom support?.
Question 2:
Why does my Product Code appear greyed out in the License Manager?
Answer:
The Toon Boom Activation Wizard does not recognize your device. In this case, click on the Repair button. If the license fails to repair itself, please contact Toon Boom Support and provide details of your circumstances. Refer to the article How do I contact Toon Boom support?.
Take note that a Product Code can be repaired up to five times in a 60-day period.