Why can't I see the videos on the Learn Portal?

While browsing the Toon Boom Learn Portal, you may see blank spaces in the layout. This is usually where a video should be, but it is not visible. Follow the steps below to fix this issue.

Option 1: Activate the marketing cookies

When the marketing cookies on the Learn Portal are not active, it will hide the videos and show a blank space. Use the following steps to activate the marketing cookies.

1. Go to the Toon Boom Learn Portal if not already there.
2. On any page of the Learn Portal, locate the cookie settings button in the bottom left corner of the screen.

3. Click on the button to open the settings:

4. Locate the Marketing section and make sure to switch them to ON.

5. Close the cookie settings and refresh any open pages with videos. You should now be able to see the Learn Portal videos.

Option 2: Other solutions

If you still cannot see the Learn Portal videos, please try the following:

• Make sure your browser is updated to the latest version.
• Close and reopen your browser.
• Refresh the cache for the page or site.
• If you are on a machine owned by a school or organisation, check that their security systems are not blocking the videos.

If you continue to have issues, please contact Toon Boom Support.