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Help Centre
You can delete your Toon Boom account at any time. Please take note of the following before you proceed:
- It’s permanent: The account deletion is irreversible. You won’t be able to retrieve your account or any data associated with it after deletion.
- Data loss: All personal, profile, product, and content data will be deleted, including data from other Toon Boom sites (Learn Portal, COE, etc,.).
- Billing: Your billing information will be cleared, but some subscription data may be retained by Toon Boom for accounting/legal purposes.
- Licenses: Existing licenses will remain active until they expire, but you won't be able to log into the licensing wizard using your Toon Boom ID.
- Student/School Verification: Your verification status will be removed, and you will need to create a new account and re-verify to regain student/school benefits.
Step 1: Log in to your Toon Boom account
If you are already logged in, skip to the next step.
- Go to the Toon Boom login page.
- In the designated fields, enter your E-mail address and Password.
- Confirm you are not a robot by ticking the I’m not a robot (reCAPTCHA) box.
- Click the Sign In button. You will be directed to your profile page on the Toon Boom Account.
Step 2: Request Account Deletion
- Scroll to the bottom of the profile page and click the Request Account Deletion button.
- Click the Confirm button on the following page.
Step 3: Confirmation and processing of your request
- You will receive a request confirmation email.
- Within 3-5 business days your request will be processed.
- You will be notified by email once your account has been deleted.
Optional Step: Cancelling your deletion request
If you change your mind and would like to cancel the deletion request before it is processed, do one of the following:
- Reply to the confirmation email you received.
- Log in to your Toon Boom account and you will see a notification banner about your deletion request at the top of the page, click the Cancel Account Deletion Request button.