How do I delete my Toon Boom Account?

You can delete your Toon Boom Account at any time. Please take note of the following before you proceed:

• It’s permanent: The account deletion is irreversible. You won’t be able to retrieve your account or any data associated with it after deletion.
• Data loss: All personal, profile, product, and content data will be deleted, including data from other Toon Boom sites (Learn Portal, COE, etc,.).
• Billing: Your billing information will be cleared, but some subscription data may be retained by Toon Boom for accounting/legal purposes.
• Licenses: Existing licenses will remain active until they expire, but you won't be able to log into the licensing wizard using your Toon Boom ID.
• Student/School Verification: Your verification status will be removed, and you will need to create a new account and re-verify to regain student/school benefits.

Step 1: Log in to your Toon Boom Account

1. Go to the Toon Boom login page.
2. Enter your E-mail and Password in the designated fields.
3. Click Sign In.
4. You will be redirected to your Toon Boom Account Overview page.

Step 2: Request Account Deletion

1. Scroll to the bottom of the Overview page and click Delete account.

2. On the Delete account page, check the boxes confirming that you understand the deletion is permanent and that all associated user data will be deleted.
3. Click Yes, delete my account.

Step 3: Confirmation and processing

1. You will receive a request confirmation e-mail.
2. Within 3-5 business days your request will be processed.
3. You will be notified by e-mail once your account has been deleted.

Optional Step: Cancel your deletion request

If you change your mind and would like to cancel the deletion request before it is processed, do one of the following:

• Reply to the confirmation e-mail you received.
• Log in to your Toon Boom Account and you will see a notification banner about your deletion request at the top of the page, click the Cancel deletion request button.