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Help Centre
This document covers some of the most frequently asked questions about using the BrightShift platform. If you have additional questions that have not been answered or require further assistance, please contact Brightshift Support - support@summitcgi.com.
To see common issues related to testing, see FAQ: BrightShift exams and testing.
How many credits are needed per exam?
One (1) credit/testing voucher allows students to each test three (3) times.
Can credits be transferred from one school to another?
Yes. Please contact Brightshift Support - support@summitcgi.com for assistance.
How long are my testing credits valid for?
Credits are valid for one year from the date of purchase.
If I’m an instructor can I also be a proctor?
No. Instructors are not permitted to be proctors.
If I’m an instructor can I also be an administrator?
Yes. Instructors may also be administrators.
Is there a maximum number of students per roster?
There is a maximum of 45 students per roster.
Can I upload a list of students to the school rather than entering them one by one by one?
The site administrator can upload a comma-separated value (CSV) file of new students to the system. For more information please contact Brightshift Support - support@summitcgi.com.
How do I print my certificates?
There are 2 options for printing certificates: one at a time, or all certificates for a roster at once. To print individual certificates, navigate to the student’s test results and click the “View Certificate” button. The individual certificate will display and can be printed. To print all certificates for an entire roster, click the “Batch Print Certificate” button on the roster detail page.
How do students login for the first time?
Students who are new to the platform will need to login using their first and last name, along with their roster key that was provided by their instructor. They’ll need to navigate to the BrightShift login page and select the Student Login button and then click the “Not Registered Yet? Sign Up” button.
- Roster keys are only generated when students have been added to a roster. Instructors must complete their roster setup prior to students logging in.
- For more complete information, please see our Getting Started with BrightShift for Students document.
How can I view testing results and reports?
Individual & Instructor Reports: Instructors can view individual test scores by selecting their desired roster and clicking the “Results” button next to the students name, or, view the results for the entire roster by clicking the “View Instructor Report” button located next to the roster name.
Comprehensive Reports: Administrators and Supervisors have the ability to create and download a comma-separated value (CSV) file that shows all the results for all students during a given test window. This report can then be used for school-wide data reporting. To run the report, simply select the desired test window from the dropdown menu in the “Export School Report” section located at the bottom of the site Administrator/Supervisor’s dashboard. The test window refers to the academic year you wish to retrieve the information for.
Roster Performance Report: The roster performance report provides a detailed overview of a test-taker's results, showcasing performance by category both at the group level and for individual users. This feature helps instructors identify areas where students are excelling and pinpoint topics that may require additional attention. The roster performance report is available to Instructors and can be accessed from the left-hand menu of their dashboard.
How do I log in as a new user and access my BrightShift account?
If you’re new to the BrightShift platform, you’ll need to be added as a user before receiving your login credentials. Existing users, such as Administrators and Instructors, can add new users directly. Alternatively you can reach out to BrightShift support for assistance in setting up your account - support@summitcgi.com.
How do I assign an exam?
Once your roster has been created, you can begin assigning exams. Before doing so, ensure your account has available testing credits.
To assign an exam:
- Go to the roster dashboard and enable the test assignment toggle next to each student’s name, then click save.
- Next, navigate to the assign student test tab.
- Select the students who need an exam, click the assign button at the top of the page, and choose the appropriate exam from the dropdown menu.
Note: Exams labeled ET (extended time) provide students with double the standard time, 90 minutes instead of 45.
To help guide you through the exam setup process, please visit the resources section on the BrightShift website and navigate to the video tutorials area. There, you’ll find step-by-step walkthroughs to assist you with assigning exams and managing your roster. brightshiftinc.com/resources/
How do I get started as an Administrator in BrightShift?
The site administrator is responsible for managing and overseeing the platform's overall functionality. For a more detailed overview of an administrator’s responsibilities, please refer to our Getting Started with BrightShift for Administrators document and the BrightShift Quick Start guide.
How do I get started as an Instructor in BrightShift?
Instructors are responsible for setting up and managing testing environments. For a more detailed overview of an instructor’s responsibilities, please refer to our Getting Started with BrightShift for Instructors document and the BrightShift Quick Start guide.
How do I get started as a Proctor in BrightShift?
Proctors are responsible for monitoring tests and ensuring testing integrity is upheld to the highest level. Only the proctor has the ability to unlock exams and authorize students to begin testing. For a more detailed overview of a proctor’s responsibilities, please refer to our Getting Started with BrightShift for Proctors document and the BrightShift Quick Start guide.